ProMedica avoided over 1.3 Million in denials the first six months.
At ProMedica, a process improvement initiative to optimize billing processes and enhance revenue cycle management was undertaken in 2017. I/O Surg was included in this multipronged approach; deployment for staff use began at a single hospital in June 2017 and was fully implemented throughout the system in Fall 2017. The application is used daily throughout the revenue cycle. After I/O Surg was integrated into use, the figures related to medical necessity denials were reduced to $640,000 between July and December 2017, while no prior authorization denials dropped to $786,000. These reductions translate into denial avoidance for $1.36M of CMS gross charges in six months.